Thank you for shopping with 25PSKYN. We are committed to delivering your skincare products safely and efficiently. This Shipping Policy outlines how orders are processed and delivered.

1. Order Processing

All orders are processed within 1–2 business days after payment confirmation.

Orders are not processed or shipped on Sundays or public holidays.

During periods of high demand, order processing may take slightly longer. Customers will be notified if significant delays occur.

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2. Shipping Within Nigeria

We currently ship across all states in Nigeria.

Estimated delivery times:

• Within Lagos: 2 - 4 business days.
  Shipments are processed every Wednesday and Friday.

• Outside Lagos: 5-7 business days
  Shipments are processed every Wednesday and Friday.

• Local Pickup: Local pickups are processed on Tuesdays and Saturdays between 11am and 4pm.
  Address: 6 Cottage Drive, Off Abeke Animashaun Street, Lekki Phase 1, Lagos, Nigeria.
  

Shipping fees are calculated at checkout based on your delivery location.

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3. International Shipping

25PSKYN also ships to selected international destinations.

Estimated delivery time for international orders:

• 5-7 business days, depending on the destination.

Customers are responsible for any custom duties, taxes, or import charges required by their country.

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4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details (if available).

This allows you to monitor the progress of your shipment until it arrives.

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5. Delayed Shipments

While we strive to meet all delivery timelines, delays may occur due to:

• Courier service issues

• Weather conditions

• Customs clearance (for international orders)

• High order volumes

25PSKYN is not responsible for delays caused by third-party shipping providers.

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6. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information at checkout.

If an incorrect address is provided and the order has already been shipped, 25PSKYN cannot guarantee successful redelivery.

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7. Lost or Missing Packages

If your order appears lost or has not arrived within the estimated delivery time, please contact us so we can assist in tracking the package.

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8. Contact Us

If you have any questions about shipping or your order, please contact us:

Email: hello@25pskyn.com
Phone: +234-817-777-3535
Address: 6 Cottage Drive, Off Abeke Animashaun Street, Lekki Phase 1, Lagos, Nigeria.