1. Purpose
The purpose of this Policy is to establish the terms and conditions governing the provision of skincare and aesthetic treatments by 25PSKYN Studios.
This Policy is designed to ensure transparency in the provision of treatments and treatment plans; clearly explain the rights and responsibilities of both the Clinic and its clients; outline the terms applicable to consultations, treatment plans, payments, refunds, cancellations and included products; explain how refunds are calculated where applicable; protect both the Clinic and its clients by setting clear contractual expectations before treatment commences; and ensure compliance with applicable laws and professional standards, including the Nigeria Data Protection Act, 2023 (NDPA).
This Policy forms part of every treatment agreement entered into between 25PSKYN Studios and its clients. By booking a consultation, purchasing a treatment plan, paying for an individual treatment session, or signing the Client Declaration contained in this Policy, the client acknowledges that they have read, understood and agreed to be bound by the provisions of this Policy.
2. Definitions
For the purpose of this Policy: "Clinic" means 25PSKYN Studios, its directors, employees, practitioners, consultants, affiliates and authorised representatives. "Client" means any individual receiving or intending to receive consultation, skincare, aesthetic or related services. "Consultation" means the professional assessment conducted by a qualified practitioner before treatment. "Treatment" means any skincare, aesthetic, cosmetic or wellness procedure performed by the Clinic. "Treatment Session" means one scheduled treatment appointment. "Treatment Plan" means a discounted package consisting of multiple treatment sessions together with other benefits. "Included Products" means skincare or treatment-support products supplied as part of a Treatment Plan; they form part of the overall package value and are not promotional gifts. "Package Price" means the discounted amount payable for a Treatment Plan. "Standard Treatment Rate" means the Clinic's prevailing price for an individual treatment session purchased outside a Treatment Plan. "Refund" means any amount approved by the Clinic to be returned to a client in accordance with this Policy. "VAT" means Value Added Tax or any similar statutory tax under applicable Nigerian law.
3. Scope
This Policy applies to all clients of 25PSKYN Studios who attend consultations, purchase Treatment Plans, receive individual treatment sessions, purchase products as part of a Treatment Plan, make payments for clinic services, request cancellations, request refunds, receive maintenance treatments, or otherwise engage the services of the Clinic.
This Policy applies irrespective of whether payment is made in full, by instalments, by bank transfer, through a payment gateway, by debit or credit card, through a Point-of-Sale (POS) terminal, or through any other payment method approved by the Clinic. Where a client purchases a Treatment Plan through a promotion, discount campaign or special offer, this Policy shall continue to apply unless expressly stated otherwise in writing by the Clinic.
4. Treatment Options
25PSKYN Studios offers clients two options for receiving treatment.
4.1 Individual Treatment Sessions
Clients may elect to receive treatment on a session-by-session basis. Each session shall be charged at the applicable Standard Treatment Rate; payment shall be made before each session unless otherwise agreed; individual pricing shall not include the promotional discounts available under Treatment Plans; and skincare products recommended during treatment shall be purchased separately unless expressly included. Clients who choose this option retain flexibility but will not enjoy the financial benefits associated with Treatment Plans.
4.2 Treatment Plans
Clients may instead purchase one of the Clinic's structured Treatment Plans, designed for clients requiring multiple sessions over a defined period. Each Plan includes a predetermined number of sessions, clinical monitoring, periodic reviews where applicable, professional treatment planning, administrative support, follow-up care where applicable, and Included Products allocated to the selected Plan. Treatment Plans are offered at a discounted package price reflecting the client's commitment to completing the recommended programme.
4.3 Selection of Treatment Plans
Following consultation, the Clinic shall recommend the Treatment Plan considered most appropriate. The client remains free to accept the recommended Plan, choose an alternative where clinically suitable, or receive treatment on an individual session basis. The Clinic reserves the right to decline any treatment option where, in its professional opinion, such treatment is not clinically appropriate or safe.
4.4 No Guarantee of Eligibility
A recommendation that a client is suitable for a Treatment Plan does not guarantee that treatment will commence immediately or that the client will ultimately be eligible. The Clinic reserves the right to postpone, modify or decline treatment where necessary or appropriate, including where further medical information or clearance is required; contraindications are identified; the client fails to disclose relevant medical history; the client provides false or misleading information; payment obligations remain outstanding; the client refuses required informed consent; the client refuses clinical photographs required under the treatment protocol; the client fails to comply with policies or instructions; the client is under the influence of alcohol or drugs; the client behaves inappropriately toward staff or clients; or the practitioner reasonably considers treatment unsafe or inconsistent with professional standards. Any refund arising from such a decision shall be determined strictly in accordance with the Refund Policy.
5. Treatment Plans and Pricing
25PSKYN Studios offers structured Treatment Plans providing a comprehensive, cost-effective approach to skincare and aesthetic goals, curated on the client's skin condition, objectives and the Clinic's professional recommendation. The Clinic reserves the right to introduce, modify or discontinue Treatment Plans at any time; such changes shall not affect Plans already purchased unless agreed otherwise.
Treatment Plans are offered at significantly discounted package prices compared with purchasing each session individually. The package price is a promotional bundled price and shall not be interpreted as the cumulative value of individual sessions. For refund calculations, each session shall have a corresponding Standard Treatment Rate, being the amount ordinarily charged when purchased individually, determined by the Clinic and revisable from time to time.
6. Consultation Policy
Except where otherwise determined by the Clinic, every client shall undergo an initial consultation before treatment. A consultation fee is payable at the rate prescribed by the Clinic for the professional time, expertise and assessment provided, and is separate from treatment costs, product purchases, Treatment Plan fees and review appointments. Once completed, the consultation service is deemed fully rendered and the consultation fee is non-refundable; where a refund of a Treatment Plan is approved, the consultation fee shall be deducted from the refundable amount. Clients who fail to attend a scheduled consultation without at least twenty-four (24) hours' notice may forfeit the consultation fee.
7. Included Products
Certain Treatment Plans include professionally selected skincare products intended to complement the treatment programme. Included Products form part of the commercial value of the Treatment Plan and are not free gifts, promotional giveaways or complimentary items. Ownership passes to the client upon supply; once dispensed they cannot be returned for hygiene and safety reasons, cannot be exchanged unless defective, and cannot be credited towards other treatments. Where a client requests a refund before completing a Treatment Plan, the value of Included Products already supplied shall be deducted from the refundable amount, or apportioned in accordance with the unused portion of the Plan.
8. Treatment Plan Duration and Validity
Each Treatment Plan has a recommended completion period based on the clinical requirements of the programme. Plans remain valid only for the period communicated at the time of purchase unless extended in writing. Extensions may be granted where treatment has been postponed for medical reasons, the Clinic has rescheduled appointments, exceptional circumstances exist, or the Clinic considers an extension appropriate. Unused sessions remaining after expiry may be forfeited unless otherwise approved.
9. Appointment Booking
Appointments are scheduled by mutual agreement, subject to practitioner availability and operational requirements. The Clinic reserves the right to reschedule where necessary due to operational, medical or emergency circumstances, providing reasonable notice wherever practicable. Clients shall be assigned an Aesthetician at the sole discretion of the Clinic based on operational requirements, availability, scheduling and clinical needs; no client is guaranteed treatment by any specific Aesthetician. The Clinic may reassign a client to another qualified Aesthetician at any time where necessary, without this constituting a change to the Treatment Plan or affecting the standard of care. All Aestheticians are appropriately trained, qualified and required to adhere to the Clinic's protocols and professional standards.
10. Late Arrivals
Clients are expected to arrive punctually. Clients arriving more than fifteen (15) minutes late may have their appointment shortened, be required to reschedule, or forfeit the appointment where sufficient treatment time is no longer available. Where an appointment cannot proceed due to late arrival, the Clinic reserves the right to treat it as a missed appointment.
11. Cancellation, Rescheduling and Missed Appointments
Clients wishing to cancel or reschedule must provide not less than twenty-four (24) hours' prior notice. Each client is entitled to one (1) complimentary rescheduling per calendar month, subject to availability; further rescheduling within the same month attracts a rescheduling fee payable before the new appointment is confirmed. Where the required notice is not given, the Clinic may treat the appointment as utilised, deduct the session from the Plan, require the rescheduling fee, forfeit any booking deposit, or require payment of outstanding fees before further appointments. Repeated cancellations or non-attendance may lead to suspension or termination of the Treatment Plan, with any refund calculated strictly in accordance with the Refund Policy.
12. Payment Policy
All consultations, treatments, Treatment Plans, products and services shall be paid for in accordance with the payment terms communicated by the Clinic. Unless otherwise approved in writing, payment shall be made before treatment is administered. Accepted methods include bank transfer, debit card, credit card, POS terminal, electronic payment platforms, payment links, mobile payment applications and any other approved method. Where instalments are permitted, the client agrees to pay all instalments on or before their due dates; failure may result in suspension of appointments or the Plan, withholding of Included Products, or cancellation where default continues. Any outstanding balance remains payable notwithstanding suspension or cancellation. Treatment Plans are offered at promotional and discounted prices, and the promotional nature of Plans shall be taken into account when determining any refund.
13. Payment Authorisation
By paying for any consultation, treatment, Treatment Plan or product, the client expressly authorises the Clinic to process payments; allocate payments towards outstanding obligations; process approved refunds in accordance with this Policy; deduct consultation fees, Included Product costs, VAT and other applicable deductions; and refund monies through the original payment method wherever practicable or through any other method determined by the Clinic. Refunds may require processing time depending on the payment provider or bank, and the Clinic shall not be liable for delays caused by third-party payment processors.
14. Refund Policy
25PSKYN Studios is committed to fairness and transparency in its refund process. Treatment Plans are offered at substantially discounted prices and include professional services, treatment planning, Included Products and clinical support. Refunds are not automatic and shall only be considered in accordance with this Policy; the existence of a Treatment Plan does not create an automatic right to a refund. Any approved refund will be processed within 7 to 14 working days.
Clients requesting a refund shall submit a written request stating the reason, the Treatment Plan purchased, the number of sessions attended, and any other information reasonably requested. Refunds relate only to the value of unused treatment sessions, subject to the deductions in this Policy, and do not include reimbursement for consultation services, Included Products, products already dispensed, completed sessions, add-on or enhancement treatments, medications, consumables, review appointments already conducted, booking fees, administrative costs, or promotional discounts enjoyed. A request for a full refund shall not entitle the client to recover amounts relating to services already rendered, products already supplied or statutory taxes already remitted. Nothing in this section excludes any rights the client may have under applicable law.
15. Refund Calculation Methodology
Where a refund is approved it shall be calculated using this methodology, which recognises the discounted nature of Treatment Plans, services already rendered, Included Products supplied, statutory taxes remitted and consultation services provided. Refunds shall never be calculated by simply dividing the Plan price by the number of sessions purchased. Step One: value all completed sessions at the applicable Standard Treatment Rate and deduct from the amount paid. Step Two: the resulting balance is the unused session value. Step Three: deduct any VAT already charged and remitted. Step Four: deduct the actual or apportioned cost of Included Products supplied. Step Five: deduct the Consultation Fee in full where the consultation has taken place. Step Six: the remaining balance constitutes the refund payable; where deductions equal or exceed the unused session value, no refund is payable. Upon request the Clinic shall provide a written breakdown, and unless there is a manifest error the Clinic's calculation shall be final and binding, without prejudice to rights under applicable law.
16. Illustrative Refund Example
The following is illustrative only and does not guarantee the refund payable in any particular case. For a 7-session package with 5 sessions used, a Standard Treatment Rate of ₦100,000, a total amount paid of ₦680,625, two Included Products costing ₦114,500, and a ₦50,000 consultation fee: completed sessions are valued at 5 × ₦100,000 = ₦500,000, giving an unused session value of ₦180,625. Deducting VAT (₦51,046.88), the apportioned Included Product cost of (2 ÷ 7) × ₦114,500 = ₦32,714.29, and the ₦50,000 consultation fee, the final refund payable is ₦46,863.83. Actual refunds depend on the specific Plan, sessions completed, product value, taxes and other permitted deductions.
17. Client Responsibilities
Clients are responsible for providing complete, accurate and up-to-date information concerning their health, medical history and any matter affecting suitability for treatment, and for immediately notifying the Clinic of any change during treatment. Failure to disclose relevant information may affect outcomes, increase the risk of complications, require modification or discontinuation of treatment, and affect eligibility for a refund. Clients agree to comply with all pre- and post-treatment instructions, including using prescribed products as directed, attending review appointments, avoiding activities that interfere with outcomes, reporting adverse reactions promptly, and following home-care recommendations. The Clinic is not responsible for outcomes adversely affected by a client's failure to follow professional advice.
18. Medical Assessment and Contraindications
The Clinic reserves the right to postpone, modify or decline any treatment where proceeding may not be in the client's best medical interests, including where there is an active skin infection, pregnancy or breastfeeding, contraindications, undisclosed medical information, medication affecting suitability, or where the practitioner reasonably believes treatment presents an unacceptable risk. Additional medical clearance may be required. No refund shall arise solely because treatment is postponed for medical or safety reasons; where treatment cannot proceed permanently, any refund shall be determined in accordance with this Policy.
19. Results Disclaimer
The Clinic uses professionally accepted procedures, equipment and products to maximise outcomes. However, aesthetic and skincare treatments involve biological processes that vary significantly between individuals, depending on skin type, age, genetics, hormonal influences, medical conditions, lifestyle, sun exposure, adherence to recommendations, consistency in attendance and compliance with home-care. Accordingly, no specific outcome can be guaranteed, no promise is made that a particular result will be achieved, and photographs of previous clients are illustrative only. The client acknowledges that outcomes may differ from person to person.
20. Limitation of Liability
To the fullest extent permitted by applicable law, 25PSKYN Studios shall not be liable for dissatisfaction arising solely from subjective expectations; complications resulting from undisclosed medical conditions or from failure to follow treatment advice; allergic reactions not reasonably foreseeable; delays caused by third-party suppliers or payment providers; or interruptions beyond the Clinic's reasonable control. Nothing in this Policy excludes liability for fraud, gross negligence, wilful misconduct or any liability that cannot lawfully be excluded.
21. Data Collection, Privacy and Processing
To provide safe, effective and lawful services, the Clinic collects and processes personal information including full name, address, telephone, email, date of birth, emergency contact details, medical history, allergies, medications, previous procedures, skin assessments, treatment records, photographs, payment information and any other information reasonably required for treatment. Processing purposes include verifying identity, scheduling, assessing suitability, maintaining records, monitoring progress, prescribing products, communicating, processing payments and refunds, regulatory compliance, internal audits, quality assurance, responding to complaints and defending legal claims. By signing this Policy or proceeding with treatment, the client consents to the collection, storage, use and processing of their personal information. The Clinic processes personal information in accordance with the Nigeria Data Protection Act, 2023, implements appropriate security measures, and shall not disclose information to third parties except where required by law, necessary for treatment, required by regulators, necessary to process payments, or where the client has consented. Subject to applicable law, clients may request access, correction, withdrawal of consent, or deletion of personal information where retention is no longer required by law.
22. Clinical Photography and Image Consent
To ensure accurate diagnosis, effective planning and proper monitoring, the Clinic routinely takes clinical photographs before, during and after treatment. These form part of the client's confidential medical records and are an essential aspect of the standard of care. The Clinic shall not publish or use identifiable photographs for marketing, advertising, social media or publications without the client's separate written consent, and refusal to consent to marketing use shall not affect entitlement to treatment. All clinical photographs are treated as confidential and stored securely in accordance with the NDPA. Where a client refuses to permit photographs required for clinical documentation, monitoring and treatment, the Clinic reserves the right to refuse or discontinue treatment where the absence of documentation would compromise accurate diagnosis, planning, monitoring, patient safety, continuity of care or accurate records.
23. Consent to Treatment
Before treatment commences, the client confirms that the proposed treatment has been explained; expected benefits have been discussed; possible risks and complications have been explained; alternative options have been discussed where appropriate; all questions have been answered satisfactorily; they understand that results cannot be guaranteed; and they voluntarily consent to treatment. The client further confirms that all medical information provided is true and complete to the best of their knowledge.
24. Medical Emergencies and Adverse Reactions
Aesthetic and skincare procedures may carry inherent risks, including unexpected side effects or adverse reactions. Clients must notify the Clinic immediately of any unexpected or concerning symptoms following treatment, including excessive pain, persistent redness or swelling, severe irritation, blistering, infection, allergic reactions, bleeding, skin discoloration, scarring or any other unusual reaction. Where the Clinic reasonably believes urgent medical attention is required, it may recommend the client seek treatment at an appropriate facility and may contact the client's emergency contact. Costs of emergency treatment from other providers are the client's responsibility unless otherwise provided by law or insurance. Following any adverse reaction the Clinic may request a review appointment, modify or suspend treatment, recommend additional products, or recommend referral.
25. Right to Refuse or Discontinue Treatment
25PSKYN Studios reserves the right to refuse, postpone or discontinue treatment where it reasonably considers that treatment would not be clinically appropriate; may endanger the client's health or safety; the client has failed to disclose relevant medical information; the client is under the influence of alcohol or recreational drugs; the client behaves in a threatening, abusive, violent or inappropriate manner; the client repeatedly fails to comply with instructions or misses appointments; payment obligations remain outstanding; or continuing would be inconsistent with professional standards or applicable law. Any refund shall be determined in accordance with this Policy.
26. Force Majeure
The Clinic shall not be liable for any delay, cancellation or inability to perform where resulting from events beyond its reasonable control, including acts of God, epidemics or pandemics, fire, flood, civil unrest, industrial action, government directives, power outages, telecommunications failures, equipment failure despite reasonable maintenance, or any other unforeseen event. Where reasonably practicable, affected appointments shall be rescheduled.
27. Severability
If any provision of this Policy is determined to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall, where possible, be interpreted in a manner that most closely reflects the original commercial intention of the parties.
28. Waiver
Failure by the Clinic to enforce any provision at any time shall not constitute a waiver of that or any other provision. No waiver shall be effective unless made in writing and signed by an authorised representative of the Clinic.
29. Entire Agreement
This Policy, together with any treatment consent forms, treatment plans, quotations, invoices and other documents expressly incorporated by reference, constitutes the entire agreement between the client and the Clinic regarding the services provided, and supersedes all prior discussions, representations, understandings or agreements relating to the subject matter.
30. Policy Amendments
25PSKYN Studios reserves the right to amend or update this Policy from time to time to reflect changes in applicable laws, clinical standards, operational requirements, business processes or treatment protocols. Amendments take effect from the date specified and apply prospectively unless otherwise required by law. Clients who continue to receive services after an amendment takes effect are deemed to have accepted the revised Policy.
31. Governing Law and Dispute Resolution
This Policy is governed by and construed in accordance with the laws of the Federal Republic of Nigeria. The parties shall first seek to resolve any dispute amicably through good-faith discussions; if unresolved within thirty (30) days, the parties may refer the dispute to mediation before commencing court proceedings. Nothing prevents either party from seeking urgent injunctive or interim relief from a court of competent jurisdiction where necessary.
32. Complaints
Clients dissatisfied with any aspect of the services should notify the Clinic as soon as reasonably practicable. Complaints should be submitted in writing and include the client's full name, date of treatment, description of the complaint and supporting documentation where available. The Clinic shall investigate fairly and communicate its findings within a reasonable period.
33. Client Declaration and Acknowledgement
By accepting this Policy, I acknowledge and confirm that: I have carefully read and understood this Treatment Plan, Payment, Refund & Client Consent Policy; I have had the opportunity to ask questions and received satisfactory answers; I understand the difference between per-session treatment and a discounted Treatment Plan; I understand that Treatment Plans are discounted promotional packages and not simply prepaid sessions; I understand the Consultation Fee is non-refundable once the consultation is completed; I understand that Included Products form part of the value of my Treatment Plan and are not complimentary gifts; I understand that if I request a refund, the cost of Included Products, Consultation Fees, VAT and other applicable deductions may be deducted; I understand refund calculations are based on unused sessions and not the total amount paid; I understand the same principles apply to partial and full refunds before or after treatment commences; I understand treatment outcomes cannot be guaranteed; I consent to receiving treatment from 25PSKYN Studios; I consent to the collection and processing of my personal information in accordance with the Nigeria Data Protection Act, 2023; I authorise the Clinic to process payments and approved refunds in accordance with this Policy; and I agree to be bound by this Policy.
